Refund Policy
We stand behind the quality of our services and want you to be completely satisfied. This Refund Policy outlines our commitment to customer satisfaction, including our 60-day money-back guarantee, subscription cancellation terms, and refund eligibility criteria. Last updated: January 4, 2026
60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on all new subscriptions. If you're not satisfied with our service for any reason, you can request a full refund within 60 days of your initial purchase. This guarantee applies to first-time subscribers only and covers the initial billing cycle. No questions asked—we'll process your refund promptly and courteously.
Eligible for Full Refund
You qualify for a full refund in these situations: • **New Subscriptions**: Within 60 days of initial purchase • **Service Outages**: Extended downtime (>48 hours) not caused by scheduled maintenance • **Billing Errors**: Duplicate charges or incorrect amounts • **Feature Misrepresentation**: Advertised features not available as described • **Technical Issues**: Unresolved critical bugs preventing service use Full refunds are processed to the original payment method within 5-10 business days.
Eligible for Partial Refund
Partial refunds (prorated) are available for: • **Downgrades**: Mid-cycle plan changes to lower tiers (credit applied to next billing) • **Annual Plans**: Cancellation after 60 days (refund for unused months minus one month cancellation fee) • **Add-ons**: Unused premium features removed mid-cycle • **Service Interruptions**: Minor outages (4-24 hours) with service credits Partial refunds are calculated based on unused time and processed within 7-14 business days.
Not Eligible for Refund
Refunds are not available in these cases: • **Renewal Charges**: After 60-day guarantee period (unless exceptional circumstances) • **Violation of Terms**: Account suspended or terminated for policy violations • **Change of Mind**: After 60-day guarantee period has expired • **Third-party Services**: Charges from integrated external services • **Custom Development**: Bespoke features or enterprise customizations • **Domain Registration**: Third-party domain registration fees Cancellations prevent future charges but don't refund current billing cycle after 60 days.
How to Request a Refund
Follow these steps to request a refund: 1. **Submit Request**: Email billing@yoursite.com or use the 'Request Refund' button in your account dashboard. 2. **Provide Details**: Include your account email, subscription plan, reason for refund, and any relevant order numbers. 3. **Verification**: Our billing team will verify your account status and refund eligibility within 1-2 business days. 4. **Confirmation**: You'll receive an email confirmation once your refund is approved with processing timeline. 5. **Processing**: Refunds are processed to your original payment method within 5-10 business days. For urgent refund requests or billing disputes, contact our support team via live chat (available 24/7) for expedited processing.
Cancellation & Future Billing
Understanding subscription cancellation: • **Cancel Anytime**: You can cancel your subscription at any time from your account settings. No cancellation fees apply. • **Access Until Period End**: After cancellation, you retain full access to your subscription features until the end of your current billing cycle. • **No Future Charges**: Once canceled, you will not be charged for subsequent billing periods. • **Reactivation**: Canceled subscriptions can be reactivated anytime. Your data is preserved for 90 days after cancellation. • **Automatic Renewals**: If you don't cancel before your renewal date, your subscription automatically renews at the current plan rate. To avoid unwanted charges, ensure you cancel at least 48 hours before your renewal date. Cancellation confirmations are sent via email immediately upon processing.
Special Circumstances & Exceptions
We understand that exceptional situations may arise: • **Billing Disputes**: If you believe you've been charged in error, contact us immediately. We'll investigate and resolve within 3-5 business days. Disputed charges are typically refunded during investigation. • **Extended Outages**: For service disruptions lasting more than 48 hours, we provide service credits or prorated refunds automatically. • **Account Compromise**: If unauthorized charges occur due to account compromise, report immediately. We'll refund fraudulent charges and secure your account. • **Emergency Situations**: Life circumstances (medical, financial hardship) are evaluated on a case-by-case basis. Contact our support team with documentation. We're committed to fair and reasonable resolutions. Our customer success team has the authority to make exceptions for legitimate extenuating circumstances.
Questions About Refunds?
Our billing team is here to help. Contact us at billing@yoursite.com or visit our support center for assistance with refunds, cancellations, or billing questions. We typically respond within 24 hours (often much faster) and are committed to resolving your concerns promptly and professionally.